Q: When will my order be shipped?

o   A: Orders generally ship within 1-2 business days. You will receive an email with the shipping tracking number once your order ships.

·      Q: What is your return policy?

o   A: We accept returns within 30 days of purchase for products returned to us in its original packaging. Customers are responsible for return shipping fees. Please contact us at info@petsnaxusa.com to request a prepaid shipping label. Once the returned item is received, you will be refunded the purchase amount minus shipping and handling fees. The refund will be credited to the original card used to make the purchase. You will receive an email notification when your return is processed. Please note that refunds could take up to 5 business days to be processed (depending on your bank) once we receive the returned items.